FAQ

Can I purchase items? I would like to receive it in Japan(日本国内宛で購入はできますか?)

Sorry, you can order goods only when the delivery address is other than Japan.

When we judge the delivery address is in Japan,we might cancel your order and refund your payment.

We appreciate your understanding.

___________________

当サイトで販売している商品は発送先が日本国外のみご購入いただけます。
日本国内では購入頂けません。ご了承頂けますと幸いです。

※発送前にご入力いただいた宛先住所の一部が国内と判明した場合、
こちらからキャンセルとして返金対応をさせて頂く場合がございます。

 

I do not receive the confirmation mail after I place my order.

After an order is placed, we automatically send an order confirmation e-mail as a reference to the client, but in some cases it may not be delivered due to reasons we are not responsible for, such as mistyped e-mail or e-mail change, spam mail settings, mailbox volume exceeded, relay mail server interference etc.
In the order history page, it is possible to verify the same information as in the order confirmation e-mail, so in order to verify the order details, or whether the order has been completed or not, please refer to the order history page.
If you place multiple orders on the grounds of not having received the order confirmation e-mail, it is not possible to cancel the duplicated order, so please be careful.

Is it possible to change the product type, amount, or payment method after placing an order?

It is not possible to make changes once you have placed an order.
Please be aware that even if you change the address that is registered on your ID page, the address for products that you have already ordered will not change.

I have not received a confirmation e-mail after placing my order.

After an order is placed, we automatically send an order confirmation e-mail as a reference to the customer, but in some cases it may not be delivered due to reasons we are not responsible for, such as mistyped e-mail addresses, e-mail account changes, spam e-mail settings, volume exceeded mailboxes, relay mail server interference, etc.
It is possible to verify the same information as the order confirmation e-mail, in the order history page, so in order to verify details of order, or whether order has been completed, please refer to the order history page.
Be careful of placing multiple orders due to not having received an order confirmation e-mail, as it is not possible to cancel duplicated orders.

What is a security code?

The security code is a special kind of code used to prevent the illegal use of credit and debit cards. Please verify below where the code can be found in each credit card.
For VISA, MasterCard, JCB and Diners Club, the code is a three-digit number written in the back of the credit card
(it is located immediately on the right of the main card number)
For American Express, it is the four-digit number written on the front of the credit card
(it is located on the upper right of the main card number)
If you are unable to locate the security code, or if it is illegible, please contact either the bank written on the card or the credit card company.
In case you are unable to solve your problem even after reading the instructions above, please contact us through the form below.

Inquiry

In case that you cannot resolve your trouble even if you read the above, please contact us from the Inquiry form below.

Inquiry form