We arrange our shipments within 10 business days after you have placed your order (not counting weekends or public holidays).
Our products are usually delivered within 15 to 30 days after being shipped, but they can be a little bit late depending on weather or traffic conditions. Your understanding is appreciated.
There is no fixed time for deliveries. Once all shipping preparations are finished, we send products out in sequential order.
Once the product has been shipped, you can check the order's tracking number and delivery status via a link placed in your order history page.
We are unable to include other items into one same order once it has been placed, and neither can orders be split.
As soon as all your purchases have been grouped into one order, any further purchases will have to be sent by extra shipping. So please make sure to check your order thoroughly before placing it.
For countries other than Japan：please consult the following table
If delivery cannot be made due to an unknown address or a long absence, and yet you request that the item be sent to you once again, it will cost an extra handling commission.
Furthermore, if 14 full days go by without your package being retrieved, your order will be canceled.
If due to personal circumstances the customer refuses to receive the purchase, or is absent for a long period of time, and yet continues to request a re-shipment, their use of this service may become restricted. Please make sure to accept all purchases that you make.